HELP & FAQs

Our frequently asked questions here will help answer most general questions you may have. However, if you have any questions, please feel free to call us on +44 (020) 8830 8388 or mail us at sales@japanwatchparts.co.uk.

Welcome to Japan Watch Parts, your ultimate destination for high-quality watch straps, bands, and accessories. At Japan Watch Parts, we specialize in providing premium products for watch enthusiasts, offering an extensive range of accessories tailored to meet your needs.

We take pride in our specialization in renowned watch brands such as Casio, Seiko, Maxell, and Murata. We understand the importance of authenticity and reliability when it comes to watch accessories, which is why we offer products designed to complement your branded timepieces.

Yes, all watch parts and accessories available on our website are brand new. We take pride in offering only products in pristine condition to ensure the highest quality for our customers.

We do not sell second hand or used watch straps, watch bands and/or watch accessories.

Yes, we offer a guarantee on all our watch parts and accessories. We stand behind the quality of our products and are committed to ensuring your satisfaction with every purchase. Our guarantee provides you with peace of mind, knowing that your investment is protected.

All watch straps, watch bands and watch accessories purchased from our website come with a standard 12 month guarantee from the manufacturers.

Your order will be processed and shipped within one (1) business day upon receipt, from Monday to Friday, excluding weekends and bank holidays.

Yes, we ship worldwide including BFPO addresses.

Delivery starts from £1.99 per item and is free of charge for all orders over £25.00 within the UK and BFPO addresses. International deliveries will be charged at cost and start from £2.99 per item. For more information, please check our "Shipping, Returns & Refunds" page.

Yes, you can choose to have your orders delivered to an alternative address of your choice. Simply provide your required delivery address at checkout.

If you need to return a product purchased from us, then you have thirty (30) days to do so after receipt of the item. The returned item must be in a re-saleable state and any other accessories that accompany the returned product must also come back to us.

The item should be returned in its pristine condition and in their original packaging as received by you. For more information on how to return your item, please refer to our
"Shipping, Returns & Refunds" page.

We provide a complete refund or replacement for items returned due to manufacturing faults or defects, provided that we are notified within seven (7) working days of receiving the item. Additionally, we will reimburse the applicable return delivery charge in such instances. For more information, please refer to our "Shipping, Returns & Refunds" page